Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the steps we take to keep it safe.
Last updated: April 2026
InkCraft Industry ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy applies to all services offered through our website and physical store. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Personal identification information (name, email address, phone number) when you place an order or contact us.
- Order details including product selections, customization preferences, and shipping address.
- Payment information processed securely through our payment gateway — we never store card details.
- Usage data such as pages visited, time spent, and browser type to improve our website experience.
- Photos or design files you upload for custom printing orders.
How We Use Your Information
- To process and fulfill your custom printing orders accurately and on time.
- To communicate order updates, shipping notifications, and delivery confirmations.
- To respond to your enquiries, support requests, or feedback.
- To send promotional offers and new product announcements (only with your consent).
- To improve our products, services, and website based on usage patterns.
- To comply with legal obligations and resolve any disputes.
Sharing of Information
- We do not sell, trade, or rent your personal information to third parties.
- We may share information with trusted delivery partners solely to fulfil your orders.
- Payment processors receive only the data necessary to complete your transaction securely.
- We may disclose information if required by law or to protect the rights and safety of InkCraft Industry and its users.
Data Security
- We implement industry-standard SSL encryption to protect data transmitted through our website.
- Access to personal data is restricted to authorised personnel only.
- Design files and order data are stored on secure servers and deleted after fulfilment unless retention is required.
- We regularly review our security practices to guard against unauthorised access, alteration, or disclosure.
Your Rights
- You have the right to access the personal information we hold about you.
- You may request correction of inaccurate or incomplete data at any time.
- You can request deletion of your personal data, subject to legal or contractual obligations.
- You have the right to opt out of marketing communications at any time.
- To exercise any of these rights, please contact us at privacy@inkcraftindustry.com.
Cookies
- Our website uses cookies to enhance your browsing experience and remember your preferences.
- We use analytical cookies to understand how visitors interact with our site.
- You can disable cookies through your browser settings; however, some features may not function correctly.
- We do not use cookies to track you across third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Have privacy concerns?
Reach out to us and we'll respond within 24 hours.